Total Health Clinic
ANNOUNCER: Section 1. You will hear a woman talking to a doctor at a clinic about a medical problem. First, you have some time to look at questions 1 to 4. You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.
CARL: Hi, come and take a seat.
JULIE: Thank you.
CARL: My name is Carl Rogers, and I'm one of the doctors here at the Total Health Clinic. So, I understand this is your first visit to the clinic.
JULIE: Yes, it is.
CARL: OK, well I hope you'll be very happy with the service you receive here. So if it's all right with you, I'll take a few details to help me give you the best possible service.
JULIE: Sure.
CARL: So, can I check first of all that we have the correct personal details for you? So your full name is Julie Anne Garcia.
JULIE: That's correct.
ANNOUNCER: The woman's name is Julie Anne Garcia. So Garcia has been written in the space. Now we shall begin. You should answer the questions as you listen, because you will not hear the recording a second time. Listen carefully and answer questions 1 to 4.
CARL: Hi, come and take a seat.
JULIE: Thank you.
CARL: My name is Carl Rogers, and I'm one of the doctors here at the Total Health Clinic. So, I understand this is your first visit to the clinic.
JULIE: Yes, it is.
CARL: OK, well I hope you'll be very happy with the service you receive here. So if it's all right with you, I'll take a few details to help me give you the best possible service.
JULIE: Sure.
CARL: So can I check first of all that we have the correct personal details for you? So your full name is Julie Anne Garcia.
JULIE: That's correct.
CARL: Perfect. And can I have a contact phone number?
JULIE: It's 2194429785. 1
CARL: OK, and then can I just check that we have the correct date of birth?
JULIE: October 10th, 1992. 2
CARL: Oh, I actually have 1991. I'll just correct that now. Right, so that's all good.
CARL: Now I just need a few more personal details. Do you have an occupation, either full-time or part-time?
JULIE: Yes, I work full time in Esterhazy's, the restaurant chain. I started as a waitress there and I'm a manager now. 3
CARL: Oh, I know them. They're down on 114th Street, aren't they?
JULIE: That's right.
CARL: One more thing before we talk about why you're here. What's the name of your insurance company?
JULIE: It's Cawley Life Insurance. That's CAWLEY. 4
CARL: Excellent, thank you.
ANNOUNCER: Before you hear the rest of the conversation, you have some time to look at questions 5 to 10. Now listen and answer questions 5 to 10.
CARL: Now Julie, tell me a little about what brought you here today.
JULIE: I've been getting a pain in my left knee. It wasn't serious at first, but it's getting worse. 5
CARL: How long have you been aware of this pain?
JULIE: It's been about three weeks since I first noticed it. 6
CARL: Have you taken any medication?
JULIE: Yes, I've taken Tylenol for the pain.
CARL: Do you play any sports regularly?
JULIE: Yes, I play tennis a lot. 7
CARL: Any other exercise?
JULIE: I usually go running three or four times a week. 8
CARL: Have you had any injuries before?
JULIE: Yes, I slipped last year and hurt my shoulder, but it's fine now. 9
CARL: Do you take any regular medication?
JULIE: Only vitamins. I'm generally very healthy. 10
CARL: OK, let's have a closer look and see what might be causing this problem.
ANNOUNCER: That is the end of section 1. You now have half a minute to check your answers.